What is LilaCRM?
LilaCRM brings contacts, work, documents and everyday money records together for UK businesses and households, with an iPhone app and an Android version available soon. Business books include invoicing, bookkeeping and review tools for an accountant; Personal books focus on household money. It is built by Lila Software Development Ltd in Hampshire and hosted in London.
What does CRM stand for in LilaCRM?
Context, Records, Money. Every business in LilaCRM has its own business context — the words, screens and rules of your kind of work, whether that is a building firm, a landscaper, a care provider or a church. Inside it sit the records of the work — surveys, quotes, jobs, time and documents — and the money — invoices, bills, the bank, bookkeeping and VAT — are all in the same place.
Is LilaCRM accounting software?
Yes, for the bookkeeping most small businesses need: sales and purchase invoices, bank reconciliation through open banking, VAT returns worked out from your records, CIS, and reports for your accountant. It includes operational bookkeeping and an optional posted double-entry ledger with reviewed opening balances. Reports identify their basis and gaps. Your accountant still reviews year-end adjustments and statutory filings; connection and approval requirements for HMRC services are shown in your book.
Who is LilaCRM for?
UK businesses of any size, from the self-employed to established firms wanting a bespoke installation — building and trades first, and also legal and report writing, care and support, and consultancies and agencies — plus a Personal book for your own money.
How much does LilaCRM cost?
Personal is £6 a month including VAT. Solo is £29 a month plus VAT for one business and two users. Business is £69 a month plus VAT for six users, with extra users at £9 a month each. Paying annually costs ten months. The first 30 days are free.
Can I file VAT returns with LilaCRM?
LilaCRM prepares VAT figures with the invoices and bills behind them. Submission requires the HMRC connection and approval shown in your book; a prepared return or export is not proof of filing. Check the submission receipt. CT600, statutory accounts and payroll RTI filing are not provided by LilaCRM.
Does LilaCRM connect to my bank?
Yes. UK bank accounts connect through open banking with read-only access that you consent to, and transactions are matched to invoices and bills with the evidence kept alongside.
Can I move from Xero, QuickBooks, FreeAgent or Sage?
Yes. Your customers, suppliers and existing records are brought across when your book is set up, so you do not start from a blank page.
Where is my data stored?
On servers in London, United Kingdom, in an encrypted book of its own for each business, with encrypted backups in the same region and an audit log of every change.
Does LilaCRM have a mobile app?
Yes — an iPhone app, with an Android version available soon, for capturing receipts by photo or voice, checking jobs on site, and LiDAR room scanning for site surveys on iPhone.
Can website enquiries go straight into LilaCRM?
Yes. Each business gets a public enquiry form, or can post its own website form to LilaCRM, so every enquiry arrives as a record with a notification rather than an e-mail that can be missed.
How do I get started?
LilaCRM is opening to new businesses shortly. Register your interest at lilacrm.com/start and we will set up your book and bring your existing records across when your turn comes.